Helpdesk Coordinator

Maxwell Stephens has been appointed by the world’s leading educational institution of art and design for the role of Helpdesk Coordinator who will work as part of the Estates Administration Team. As part of this team you will be responsible for the smooth-running of the Directorate’s systems and processes. You will act as the key contact point for all requests from the estates and facilities management services, helping to support the delivery of a safe, secure and productive environment.

Your Responsibilities

You will be a friendly face who will act as the first point of call for all service requests, whether it be from students, staff or visitors. You will allocate all jobs to the appropriate resolver group or service provider, these including external contractors in a reactive manner. While focusing on ensuring that all buildings are fully legally compliant.

You will be responsible for generating regular service reports while identifying any issues of service failure or under-performance and escalate them for attention. A key part of your role will be to contribute to the ongoing development of the CAFM system.

In a professional manner you will be supportive of continuous development and improvement of all estates and facilities, this means you will contribute to supporting senior managers in the development of new services and customer satisfaction surveys. You will strive to maintain positive relationships with all customers by providing excellent service and communication.

About you

You will be experienced working in an administrative/business management capacity, you will have excellent communication skills that will make working in a customer-facing role easy for you. Your calm manner will enable you to work under pressure in a fast-paced environment while your impeccable organisational skills will ensure you manage multiple competing priorities.

You’ll be committed to diversity and the equality of opportunities that will make the prospect of working in this multicultural and diverse environment exciting to you, and will give you the skills to interact positively with customers from a range of background, ethnicities and cultures.

Apply

Maxwell Stephens request that all suitable and interested candidates apply to us as soon as possible for further details on this role’s responsibilities and requirements.