Our client, a unique FM company which operates across the UK.
Maxwell Stephens, the UK’s leading facilities management recruitment company, have been appointed by the client to find a passionate, customer-driven flexible thinker to manage multiple client relationships ensuring that delivery of all FM services meets and surpasses the expectations of both our client and their customers.
You’ll lead and manage an experienced, highly-capable team of operational staff across the range of client’s portfolios. You’ll provide cover in the Director’s absence as and when needed.
What you’ll be doing
You’ll manage a team of operational staff helping them to deliver TFM, Soft and Hard bundled services to a range of clients, some of whom have a national presence. You’ll be a strong and willing leader who is able to challenge of the notion of ‘that’s the way we’ve always done it’ while implementing quality control and ensuring high standards of service.
You’ll also hold operational responsibilities for a number of other London-based customers as appropriate.
As a manager, you’ll be expected to promote and champion the client’s compliance with Health, Safety and Environment management. You’ll be a clear and positive communicator, capable of successfully working with staff at all levels to maximise employee engagement, business goals, and the development of a positive working environment.
You’ll identify trends over contract periods with our client’s customers which could lead to poor performance. You’ll ensure correct standards of service, monitor performance against SLAs and KPIS, and hold overall budgetary accountability for these contracts, including in the areas of equipment, payroll, materials, and subcontractor costs.
Your role will require you to build and maintain excellent relationships with customers characterised by effective account management strategies and fostering strong links between our client’s operational teams and their customers’ representatives.
You’ll ensure compliance with H&S regulations (including report-keeping) together with implementation of quality control and performance measurement procedures so that customers continue to enjoy the highest standards of service.
You will have relevant qualifications or operational experience in facilities management, our client is seeking a professional with proven ability to manage diverse account portfolios with varying needs and priorities. Customer service is your driving motivation underpinned by constructive and communicative relationships with the companies and individuals you have responsibility for.
You have superb leadership and interpersonal skills both in bringing gravitas to customer and stakeholder interactions and as a leader to those around you. Which means you will excel in widening working contacts with major client organisations
You’re a superb negotiator with a talent for maximising commercial returns with a strong understanding of financial accounting and control.
Maxwell Stephens encourages all suitable and interested professionals to contact us straight away to make their interest in the position known as demand for this role is expected to be exceptionally high.