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Customer/Hotel Services Manager

Employer
Finegreen
Location
North West England
Salary
£40000 - £45000 per annum, Benefits: Excellent Benefits Package for Employees
Closing date
14 Nov 2021
Reference
DL21586

View more

Specialist Area
Operations
Job Level
Manager / Supervisor
Sector
Customer Service, Healthcare
Contract Type
Permanent
Hours
Full Time

Job Details

A large healthcare organisation is looking to appoint a new role to their organisation, you will have strong interpersonal skills and have a track record of providing exemplary customer service. 

This role is a key interface between the Estates department within the Trust, and their ‘customers’ the hospital staff. The purpose of this role is to ensure that the Estates department continue to maintain and improve the service provision provided to the busy hospital team, developing an effective customer/hotel services type environment to meet their requirements.

Key Responsibilities:
  • Work with key staff within the hospital setting to ensure they continue to provide the ultimate estates and facilities and capital development services;
  • Responsible for relationship management of frontline services, when it comes to fault reporting and general repair of their clinical environment;
  • Development and maintain effective KPIs to reflect business performance in line with the clients’ expectations and service standards;
  • Undertake complex reporting to inform performance reporting;
  • Design and implement a Customer Satisfaction process to support a cycle of continuous service improvement;
  • Ensure an effective escalation process exists for complaints and that this is adhered to; enabling a timely response to be provided.
The ideal candidate will have:
  • Experience within a face to face customer services environment, this doesn’t need to be healthcare based. Candidates who have worked within the hospitality industry in senior customer service role will be welcomed to apply;
  • Demonstrable communications skills, at all levels, including with Clients, contractors and service providers;
  • The ability to solve problems whilst identifying and exploring a range of solutions;
  • Strong leadership skills;
  • The ability to innovate, develop and deliver solutions. 

For further information on this role please contact Donna Larder on 0161 241 9674 or email donna.larder@finegreen.co.uk

Company

Finegreen are a leading independent recruitment consultancy for both Interim and Permanent appointments in various disciplines and market sectors throughout the UK & overseas, with specific strength within the Healthcare and Education sectors.

Our Estates & Facilities division manages a database of immediately available, cost effective, fully referenced candidates with significant experience of the following ;

  • Executive & Director level
  • Soft Facilities Management
  • Hard Facilities Management
  • Surveying and Property Management
  • Engineering (including Building Services and Maintenance)
  • Health and Safety / CDM
  • Project Management
  • Energy & Environmental Management
  • Fleet & Logistics
  • Procurement
  • Bid & Contract Management
  • Compliance
  • Change Management
  • Consultancy
  • Business Development

Please visit our web-site to view brief candidate profiles or to view our latest vacancies.

Company info
Website
Telephone
0345 130 4006
Location
Universal Square
Devonshire Street North
Manchester
Greater Manchester
M12 6JH
GB

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