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Guest Experience Supervisor

Employer
Maxwell Stephens Ltd
Location
London (Greater)
Salary
Up to £24,000 per annum + Benefits & Opportunities
Closing date
22 Nov 2021
Reference
PR/001003

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Specialist Area
Facilities management (main)
Job Level
Manager / Supervisor, Coordinator
Sector
Catering
Contract Type
Permanent
Hours
Full Time

Job Details

Maxwell Stephens has been asked by the client to recruit for the role of Guest Experience Supervisor who will be responsible for coordinating tasks and resources across the Estate to ensure that the service that is put out is of a high standard.

About You

For this role you will have an NVQ Level 2 in Cleaning Services and IOSH H&S training. As well as having the willingness to undertake any further training that may be required.

You will have a minimum of two years’ experience in leading a team and working in a complex environment. Due to the busy environment you will need to be excellent at problem solving and being able to prioritise to meet deadlines.

You will be able to plan effectively and due to your previous experience leading teams you will have developed the ability to deal with a diverse stakeholder population and have excellent customer service skills which will enable you to introduce change and plan for the future. As part of this you will have to maintain confidentiality at all times.

Key Responsibilities

In this role you will work alongside the Deputy Soft Services Manager.

As part of leading a team you will ensure the continual awareness of H&S, fire and safe working practices. You will also embrace coaching and developing the team. This will also require you to assist in the recruitment process for new cleaning operatives.

You will support the site team with managing emergency situations, and where possible you will resolve operational issues.

When there are VIP visits you will plan and facilitate these.

This role will require you to be quite flexible as it is based on 4 days in 2 days off (37.333hrs per week avg) and different shifts and weekend work will also be required. The working hours you will do will be between: 05:00 -14:00, 08:00 -17:00, 13:00 -22:00, 21:00 – 06:00

Company

Maxwell Stephens is here to help with the full range of recruitment services in the facilities management industry. We are a specialist service supplier, achieving world-class results through our unique combination of focus, knowledge and industry experience. Our in-depth understanding, backed by state-of-the-art technology, means you can count on us for recruitment services that are second to none - whether you're a client or a candidate. Our experience and expertise means we can deliver solutions for facilities and property professionals at all levels, from graduate trainee through to board director. We work across the whole sector. www.maxwellstephens.com

Company info
Website
Telephone
0207 118 4848
Location
Golden Cross House
8 Duncannon Street
London
Greater London
WC2N 4JF
GB

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