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An exceptional opportunity to work Client / Developer side in the heart of Central London, you will be responsible for overseeing the helpdesk function supporting the delivery of services to over 40 properties across Central London. Previous experience in managing Helpdesk services across a portfolio as well as related experience in escalation and reporting is essential.

You will liaise with all stakeholders in the business from Head of FM to BM’s on site to make sure that relevant call outs / issues// tickets are dealt with in a time frame that fits within KPI’s / SLA’s agreed to contractually.

This is a very “customer focused” delivery business so its key that you can communicate clearly both in written and verbal mediums.

There is also an opportunity to manage the service delivery to 2 floors within the business where you are based of FM services.

The role needs someone pro-active, driven, organised and methodical in their approach that also prioritise workload accordingly.

Experience working within Help Desk Management capacity is essential

To apply for this role, please email your CV to Hari Prakash by clicking on the 'apply'' button. Please visit our website at to find out more It is the policy of Concrete Consulting, please see the website re: GDPR as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.

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