Hotel Services Business & Performance Manager

Description:

An exciting opportunity has arisen, supporting a large NHS organisation as a Hotel Services Business & Performance Manager.

The post will be based in the North West, on an interim basis for 3 months.

The post holder will be responsible for all day-to-day aspects of the department, which include a number of in-house services and outsourced contracts.

Main Responsibilities:

• Assist the Head of Hotel Services in managing the delivery of efficient, high quality and cost-effective hotel services contracts and in-house services throughout the organisation;
• Deputise for the Head of Hotel Services and work as an operational lead for PLACE;
• Implement relevant standards and initiatives and have delegated lead responsibility for specifics;
• Keep up to date with developments in the delivery of Hotel Services;
• Develop suitable models of service delivery though research, networking and reviewing existing services in the context of a contractual backdrop;
• Identify, understand, and apply complex statutory regulations, standards, and guidance, as applied to Hotel Services;
• Supervise the Contract Monitoring & Liaison team, including conducting of reviews/revisions;
• Assist in the planning and development of services, in line with the requirements of the NHS Plan initiatives such as Hospital Food Standards, and Standards of Cleanliness;
• Formulate long-term strategic plans relating to Hotel Services, to enhance future service delivery across the organisation;
• Line manage Linen Services, Accommodation Services, Receipt and Distribution departments;
• Have lead responsibility for postal services;
• Communicate with personnel on Hotel Services’ issues, and provide reports for the Head of Hotel Services as required;
• Present to large groups using technical language associated with provision of services;
• Communicate with departmental teams, lead, and involve staff in service changes/ initiatives;
• Assist the Head of Hotel Services in managing major service changes, consulting with users and staff, promoting positive change;
• Support the Head of Hotel Services in planning and developing services to meet the organisational objectives;
• Aid the Head of Hotel Services with budgetary control, in line with the organisation’s Standing Order & Standing Financial Instructions and provide the Head of Hotel Services with appropriate data routinely.

A successful candidate will have:

• Substantial experience in Facilities/ Hotel Services;
• Proven experience of multi-site, multi service operation;
• Experience of tendering;
• Demonstratable experience of planning for a new build;
• Knowledge of Facilities legislation and guidance;
• Excellent inter-personal skills, a facilitator, self-motivated able to work without close supervision.

 

For further information on this role please contact Donna Larder on 0161 241 9674 and send a copy of your CV to donna.larder@finegreen.co.uk