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Senior Facilities Operations Manager

HM Land Registry
Various locations
£46,589 (Croydon £50,585)
Closing date
17 Jan 2022

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Birkenhead, North West (region), CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (region), CV1 3BH : Durham, North East (region), DH1 5TR : Weymouth, South West (region), DT4 9TT : Gloucester, South West (region), GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber (region), HU2 8JN : Leicester, East Midlands (region), LE3 5DR : Nottingham, East Midlands (region), NG1 7AU : Peterborough, East of England (region), PE1 1QF : Plymouth, South West (region), PL6 5WS : Preston, North West (region), PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (region), TF3 4LR

About the job Summary

Are you experienced in managing complex multi-site facilities management services in a large organisation? HM Land Registry (HMLR) are looking for a Senior Facilities Operations Manager to ensure the successful delivery of facilities services and best value solutions for our 14 office locations across England and Wales, through effective commercial/contractual management.

Job description

As a senior member of HMLR’s Facilities Management Team (FMT), in this role you will work closely with the Commercial Team to deliver the FMT’s portfolio of contracts. You will ensure the relationship between HMLR and its suppliers is positive and progressive, enabling all parties to collaborate and contribute to the successful delivery of facilities services and best value solutions in accordance with contract service level agreements and key performance indicators.

You will lead the FMT’s contract management function, ensuring services are procured and managed in accordance with public sector and internal governance processes. By working closely with Facilities Business Partners, you will make sure client-side requirements are identified, provided and measured, to support the required business outcomes and objectives. You will also collaborate effectively with Property Asset Management, Health and Safety and Budgeting teams and colleagues, to ensure contract requirements are aligned to policy spend and strategic planning.


To be successful in this role you must hold a relevant qualification or be a member of a related professional body, such as the Institute of Workplace and Facilities Management (IWFM), the Chartered Institute of Procurement and Supply (CIPS) or similar equivalent. It is essential that you have suitable experience in managing complex multi-site facilities management service contracts throughout the whole contract lifecycle, including mobilisation and risk management, ideally within a large organisation. You must also be able to demonstrate that you possess the Government Property Profession (GPP) Technical Skills required for the role, as detailed in the Candidate Pack, which you can view if you click on ‘Apply on website’ below.

As the Senior Facilities Operations Manager, you will oversee and act as the escalation point for the management of approximately 22 facilities management contracts providing services across HMLR’s geographically widespread 14 office locations, including the outsourced Total Facilities Management (TFM) contract. You will utilise your experience of managing contractor and client-side relationships within a multi-site/stakeholder environment, to lead on the contract management element of FMT procurement and tendering exercises and to mobilise complex contracts, including the retender of the Facilities Management contract.

With sound experience of supplier management and strong consultation, influencing and negotiating skills, you will develop a partnership approach to contract management in order to support the HMLR business strategy and move towards hybrid-working. Utilising your experience in senior stakeholder management, you will also lead stakeholder engagement in relation to contract management, including lessons learned, complaints escalation, communications to the business and requirements gathering.

You will be able to think strategically and analytically, and will utilise your data and financial analysis skills to analyse and monitor spend against service provision for all FMT contracts. You will provide regular feedback to budget colleagues regarding contract spend and forecasting, ensuring any changes to projected spend are highlighted and effectively managed. You will also ensure a suite of FMT contract management documentation is maintained, including the recording and documentation of contract change management, and manage governance and compliance requirements.

With proficient skills in writing and presenting business cases, you will write spend approval papers and board reports for the HMLR investment and Financial Committee and other HMLR commercial governance processes, and work with Government Property Agency (GPA) and HMLR stakeholders to ensure the commercial record keeping and management of the GPA funded projects are maintained accurately.

Furthermore, you will utilise your leadership experience to manage and develop your team to deliver great commercial outcomes.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills. We will also be considering the Government Property Profession (GPP) Technical Skills, as detailed in the Candidate Pack, to assess your suitability for the role throughout the selection process.

To apply, you will need to enter your qualifications and career history into the CV section of the online application form and complete a Statement of Suitability. You will also need to detail your relevant qualification(s) and/or membership of a related professional body within the Technical skills section of the application form. For further information about the selection process and to apply for the role, please click ‘Apply on website’ below.


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