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Strategy, Planning & Performance Manager HWE

Care Quality Commission
Grade B - £37,694 (National Framework) or £42,712 (London Framework
Closing date
30 Nov 2022
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Care Quality Commission

Strategy, Planning & Performance Manager HWE

Salary: Grade B - £37,694 (National Framework) or £42,712 (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £514 per annum for those working from home

Contracted hours: Full time 37 hours per week

Contract type: Permanent

Location: London Office or Homebased

Closing date: Wednesday 30 November 2022 at 11.59pm.

Interviews: 8 and 9 December 2022.

Help us improve health and care

We are the independent champion for people who use health and social care services. We’re here to find out what matters to people and help make sure their views shape the support they need. Our sole purpose is to help make care better for people.

We have an ambitious vision to ensure that health and care works for everyone. Using the power of people’s stories, we aim to help improve how services are run now and in the future.

To help us do this, we are looking for an exceptional media manager who wants to use their skills to make a difference.

Join our small but dynamic team and in return you’ll get to enjoy a great place to work, with excellent benefits.

Why this could be a great role for you….

The role will assist the Head of Operation, Finance and Development and manage part of the operation team to deliver and support the running of the organisation.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

We want to support you to succeed, and be your very best with opportunities for training and development; along with the support of experienced managers and mentors.

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email:

What you will bring…

Healthwatch England is a small organisation with a big remit, the successful candidate will manage a wide range of tasks, which can be challenging, but there is opportunity to learn a range of skills from working here.

For an informal discussion or further information about this role please contact Josephine Buckle at

Role Purpose...

Reporting to the Head of Operations, Finance and Development this is a manager role where you contribute to the development and management of Healthwatch England’s strategy, business planning, performance management, processes and systems to support the organisation in the formulation and achievement of its objectives, priorities and strategies.

The Strategy, Planning and Performance Manager will manager 2 team members - Committee Administrator and Business Support Coordinator - and be responsible for:

Delivering operational activities, manage the programme management framework and reporting on Healthwatch England’s activities.

Working collaboratively with the Head of Operations, Finance and Development to support and ensure effective infrastructural support for the organisation.

Oversight and Delivery of the 5 Year Strategic Plan.

Lead on all aspects of risk management and provide monthly report to the Audit, Finance and Risk Sub-Committee.

Generate the business plan with input from the Leadership team.


Ensuring support for the Committee and Chair is efficiently and effectively managed and support the organisation governance structure.

Collaborate with the Leadership Team to produce a business plan, outing the organisations, strategic objectives, key performance indicators and strategic risks.

Review and manage the Strategic Risk Register, Information Risk Register and Asset Register to assess and control threats to the organisation.

Producing, reviewing and reporting on risks to the Audit, Finance and Risk Sub Committee.

Coordinate the development of the organisation’s performance management processes, ensuring they are aligned to the annual business plan.Monitor implementation and report on progress against the performance of all programmes and projects.

Ensure that performance reporting is accurate, timely and fit for purpose and tailored to the needs of the Healthwatch England Management Team, the Healthwatch England committee, CQC, DHSC and other bodies as appropriate.

Produce and maintain the Business continuity plan to enable the organisation to continue its services following a disruptive incident

Manage the enquiries to ensure timely responses to queries, FOI or complaints.

Specific Skills & Experience


Educated to degree level or equivalent.

Extensive experience of planning, designing and implementing a performance management process.

Substantial experience of strategy development and business planning and an understanding of corporate governance within the public sector.

Exceptional written and oral communications skills to an advanced level including preparing and presenting complex reports. Experience of negotiating and influencing and providing advice and guidance to senior managers.

Exceptional organisational skills, including the ability to plan and manage multiple work-streams and competing priorities; evaluating, analysing and swiftly summarising information; numerate with a keen eye for detail and a passion for accuracy in written reports.

Demonstrated ability to solve complex issues through critical thinking, analysis, defining clear solutions and ensuring buy in.

Demonstrated ability to work effectively as a member of a management team, contributing constructively beyond the role’s specific remit.

Experience of identifying and managing risk and handling complex projects to good outcome.

Able to reassess priorities on a continual basis and comfortable working independently in a fluid environment

A personal commitment to the vision, purpose and approach of Healthwatch England


Experience of facilities management.

Ability to generate original ideas and develop practical solutions

Has knowledge and understanding of Healthwatch England role within the health and social care environment

Healthwatch England Vision, Purpose and Approach

Our vision: Health and care that works for you

Our purpose: To find out what matters to you and help make sure your views shape the support you need

Our approach: People’s views come first – especially those who find it hardest to be heard. We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.

To enable this to happen, it’s important that everyone understands the approach we will take to our work and what they can expect from us.

People’s views are at the heart of everything we do

We work creatively to ensure people from every community have their say about health and care

We speak clearly so that people can understand and act on our evidence

We achieve positive change by working in partnership with others; and

We are independent and are prepared to challenge services.

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