About us

The UCL Estates Operations team manages a property portfolio of over 645,000m2 of diverse real estate on behalf of UCL, supporting over 48,000 student's and nearly 15,000 staff. UCL Estates has a 24/7 service through the Direct Labour Operative team to provide around-the-clock cover for maintenance and repairs issues across the whole UCL campus.

The Estates Direct Labour Operative (DLO) team provides a comprehensive on-call service both responding to emergencies but also undertaking works where access is a problem during normal hours.

With the University becoming more commonly used out of normal study and research times, there is an increase in the number of emergencies and equipment breakdowns that the maintenance team are required to attend to.

About the role

This is an exciting opportunity to support the DLO Maintenance Operations team in helping them respond to planned and reactive tasks across the campus on a wide range of systems and services.

As a Maintenance and Operations Supervisor Shift you will be responsible for the day-to-day operations, working closely with the customer services team to ensure that your team is efficiently and effectively deployed responding to our customer's needs as well as incidents such as floods or power outages.

An essential part of this role will be communicating and reporting, ensuring all our stakeholders and maintenance team operatives are kept informed. It is essential that we work closely with our term contractors, taking ownership of problems and following them through to completion. You will work collaboratively with the management team to implement policies, procedures, maintain records, provide monthly reporting and HR support.

Other duties include supervising and manage a team of mechanical and electrical operatives delivering a range of planned and reactive maintenance/repairs to building services, systems, infrastructure, plant, equipment and building fabric. You will manage day to day staffing issues (performance, recruitment, discipline, development, etc.), and will plan, prioritise and allocate work according to criticality to ensure the safe, efficient, and effective provision of reactive and planned maintenance services. You will also allocate work for completion by the M&E Response and CHP teams to be completed inside and outside of normal working hours., liaising with the other Maintenance Operations Supervisors to do so.

You will also be responsible for the health and safety of their team, generating Risk Assessment & Method Statement (RAM) for specific works undertaken by the team as well and monitoring the Dynamic Risk Assessment App (DRA) used by the operatives. This also includes reviewing the RAM's for any contractors under their control.

About you

The successful applicant will have previous experience of working in a maintenance operations supervisory role managing trade staff, preferably in a higher education institution or comparable environment.
You'll be confident, organised and able to work under pressure, implementing policies / procedures and communicating with stakeholders as well as our own engineering staff. Sound literacy and numeracy skills are essential ,together with a broad technical knowledge of mechanical / electrical and HVAC systems and advanced problem-solving skills.
You will have an in-depth knowledge of legislation and a working knowledge of Health & Safety.

This advert will close on 7th December at 23:59 GMT, however we may close applications early if we receive a high volume of applications. Early application submission is recommended.
If you have any queries regarding the vacancy, please contact Alan Aldridge at .

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits including 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days), and more, which can be seen on our website.

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.